Frequently Asked Questions

Yes — all our natural diamonds are independently certified by the GIA (Gemological Institute of America), the world's most respected grading laboratory. Lab-grown diamonds in our collection are certified by IGI or GCAL, both recognised global standards for laboratory-grown stones.

Lab-grown and natural diamonds are chemically and physically identical — both are pure crystalline carbon graded on the same 4Cs scale. The difference is origin: natural diamonds formed over billions of years deep in the Earth, while lab-grown diamonds are created in a controlled environment in weeks. Natural diamonds command a premium for rarity; lab-grown offer exceptional value, typically 60–80% less for the same grade.

Our natural diamonds are sourced from Kimberley Process-certified suppliers in Canada, Botswana, and South Africa, ensuring conflict-free provenance. Each stone is hand-selected by our gemologists at our atelier in India before being set and shipped to Australia. We can provide origin documentation for any stone on request.

We work with diamonds certified by GIA, IGI, GCAL, and HRD. We do not accept uncertified stones for custom commissions as we cannot verify the declared grade without independent lab documentation. If you have a stone certified by another lab, contact us and we'll review it on a case-by-case basis.

We're an online-only, made-to-order atelier, so rather than a showroom visit we offer complimentary private consultations by video or phone, wherever you are in Australia. Your gemologist will walk you through certified stones in detail and share close-up imagery and grading reports. Consultations are obligation-free — contact us via the inquiry form to arrange a time that suits you.

The most accurate method is to visit a local jeweller for a free sizing. At home, you can wrap a narrow strip of paper around your finger, mark where it meets, measure the length in millimetres, and cross-reference our size chart at avelyngold.com.au/ring-size-guide. We also offer a complimentary printable ring sizer — contact us and we'll send the PDF.

Yes. All Avelyngold ring purchases include free lifetime resizing under our Lifetime Promise. Post your ring to us in the insured satchel we send you and we'll resize it at no cost and return it fully insured, as many times as you need. Some styles with pavé or channel-set stones across the band have limited resize ranges — our team will advise at time of order.

Absolutely — bespoke commissions are our speciality. Our atelier in India handles the full production pipeline from rough metal to finished piece, so we can accommodate almost any design. Send us a sketch, an inspiration photo, or simply describe what you have in mind via our inquiry form. A typical custom engagement ring takes 3–4 weeks from design approval to delivery.

It depends on the tier. A catalogue piece made to order takes 10–14 business days in our India atelier; a bespoke commission takes 3–5 weeks; a fully custom design takes 6–10 weeks depending on complexity. Once complete, your piece is quality-checked, insured, and shipped to Australia via express courier in 2–4 business days — so a catalogue piece is typically 14–18 business days from order to door. Rush production (7 business days) is available on catalogue pieces on request for an additional fee — contact us if you have a deadline.

At this stage we deliver within Australia only — our checkout is set up for Australian delivery addresses. If you're overseas and have your heart set on a piece, email us at [email protected] before ordering and we'll let you know whether we can arrange something for you.

All orders are shipped via insured express courier with a tracked, signature-required delivery. Each parcel is insured for full replacement value during transit. You'll receive a tracking number by email as soon as your order dispatches. We use plain, discreet packaging with no branding on the outer box to protect privacy during delivery.

You have 30 days from delivery to return any standard catalogue piece if you change your mind — return shipping is free via a pre-paid Australia Post label, and we refund the full amount to your original payment method within 5 business days of receiving it. Bespoke, engraved, and final-sale pieces are excluded from change-of-mind returns. This never affects your Australian Consumer Law rights: if a piece is faulty or not as described, you're always entitled to a repair, replacement, or refund.

Yes. At checkout you can pay with Afterpay — splitting your purchase into four interest-free fortnightly instalments — or with Visa, Mastercard, or American Express. Afterpay is available up to its own per-order limit (around $2,000 AUD); larger orders can be paid by card. Every payment is processed securely by Stripe.

Yes. All payments on avelyngold.com.au are processed by Stripe, a PCI DSS Level 1 certified payment processor. We never see or store your card details — they are handled entirely by Stripe's encrypted infrastructure. Our site runs on HTTPS with a valid SSL certificate throughout.

Clean your ring every 2–3 weeks using warm water, a drop of dish soap, and a soft toothbrush to dislodge oil and dirt from the underside of the stone. Avoid ultrasonic cleaners at home as they can loosen pavé settings over time. Remove your ring during heavy gym work, gardening, and when applying perfume or hand cream. Store it separately in a soft pouch to prevent scratching.

Yes. White gold is a natural yellow-gold alloy that is rhodium-plated to achieve its bright white finish. The plating gradually wears away with daily contact — typically showing at 12–18 months. Our complimentary annual polish service includes a rhodium top-up for white gold pieces. If you need a re-plate between annual visits, we offer this service at cost.

Our lifetime warranty covers all manufacturing defects including loose or lost prongs, broken clasps, structural cracking, and stone loss caused by a defective setting. Normal wear and tear, accidental damage, and loss are not covered — we recommend insuring your piece through a specialist jewellery insurer. For full details, visit avelyngold.com.au/lifetime-promise.